These are the most frequently asked questions about an product. It also contains a checklist for what information you need when you ask our Superbath experts about a product. This way we can help you in the best possible way. We will do our best to answer your question as quickly as possible!
- If you have a question about an order, click here!
- Do you have a general question about us? click here!
These are the most frequently asked questions, so it may be that your question is not listed. Please feel free to contact our customer service through the contact information in question 1.
Do you prefer to call? No problem! Just make sure you have all the necessary information close by. That way we can help you better and faster.
Below is a picture where we have indicated where you can find the product number on our site. (You often need this when asking a question)
Contents
Products (questions)
1. How can I contact you?
You can contact us by sending an email to service@superbath.co.uk.
You can also call 02033229157.
Our customer service is available:
Monday to Thursday from 08:30 to 18:00 and on Fridays from 08:30 to 17:00.
2. How do I know if a product is in stock?
If the product is in stock, a tick will appear next to the product stating: "In stock". If the product is not in stock, there will be a period indicated next to the product, for example: "Delivery time approx. 2-3 weeks". These are often products that are made to order.
3. Do you have a question about a specific product?
- Please contact us at service@superbath.co.uk.
- Please include the product number in your mail. This always starts with ISI and can be found on our site next to the delivery time of the product.
- Add additional information such as dimensions, type of products, etc.
4. Do you have a question about a product in your order?
Contact us at service@superbath.co.uk including
- The product number starting with ISI,
- Order number (You will find it in your order confirmation mail) and
- The name you used in your order in the mail.
5. Do you have a technical question?
- Contact us at service@superbath.co.uk.
- Mention the product number begining with ISI in your e-mail. This can be found on our site next to the delivery time of the product.
- Please add additional information to make it easy for us (dimensions, type of product etc., as indicated in the questions 5.1 to 5.5).
5.1 About a toilet seat?
Tell us the toilet product number. if you cannot find this then
- Write down the dimensions of the toilet seat (width, length and distance from the toilet seat) and put them in the mail.
5.2 About a tap?
- Include the product number
- Tell us whether it is a 1-hole tap, built-in tap, 3-hole tap. Also, what kind of tap it is (shower, bathtub, sink, kitchen).
5.3 About a thermal element?
We need the product number of the tap. We need this number to check compatibility.
5.4 About (spare) parts?
No questions concerning a (spare) part can be processed without the product number. We need this number to check compatibility.
5.5 About a corner bath?
Each manufacturer has its own way of referring to the type of corner bath. The most effective way for us to help you is when we receive the manufacturer number from you. You can find this on the manufacturer's website.
6. Do you have a question about a custom-made product?
We would like to receive specific documents filled in by you in order to serve you best. Please follow the next steps:
- Download the right pdf (you can find them below)
- Fill in the document
- Send it to service@superbath.co.uk
For Villeroy and Boch products:
Squaro Infinity Series order form
Subway Infinity Series order form
Checklist question product
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Do you have trouble with the terms on our site? These are often terms that are specific to the different bathroom products. Then take a look at our lexicon.