Bathroom Ideas

You can contact us by sending an email to [email protected].

You can also call 02033229157

Our customer service is available:

Monday to Thursday from 08:30 to 18:00

Fridays from 08:30 to 17:00.

If your order is faulty or is missing parts, you have 3 days from receipt of your order to notify us. You will always receive a replacement part/product. To help you with this issue, follow these steps:

1. Send a message to our SuperService at [email protected] with photo or video evidence of the defect.
2.  If the order needs to be returned, we will send you a return label which you can use to make a free return to a post office of your choice.
3. Once we have received your return, our SuperService will inform you of when you can expect your replacement

Please note! Do not install products that are visibly faulty or incomplete.

If you are not satisfied with your order, you have up to 14 days from receipt of your order to notify us of your wish to return it. Then you have 14 days to return your order. You can do this as follows:

Small items:

1. Contact our SuperService at [email protected].
2. Our SuperService will send you a return label with further instructions.
3. Once the goods have been received, our team will inspect the items and decide whether you are eligible for a refund or not. Should you be eligible for a refund, our team will decide whether you will receive a partial or full refund.

Please note! The products you return must be in excellent condition.

Large items:

1. Contact our SuperService at [email protected].
2. Our SuperService will send information for payment of the collection fee.
3. When we have received this fee we will start a return collection service.
4. Once the goods have been received, our team will inspect the items and decide whether you are eligible for a refund or not. Should you be eligible for a refund, our team will decide whether you will receive a partial or full refund.

Please note! The products you return must be in excellent condition.

(1) Make a return order, as described in question 3, and

(2) place a new order

If you wish to cancel your order, please contact us at [email protected].

Mentioning your order number and the name used for the order in your e-mail.

For products that are not in stock: We estimate 2 - 3 weeks.

For products that are in stock: These will be dispatched from our warehouse within 48 hours.

Small items: Can be expected within 3 - 5 days after leaving our warehouse.

Large items: Large items are delivered via a pallet service and can be expected 5 - 7 days after leaving our warehouse. A collection date is agreed in consultation.

If the product is in stock, a tick will appear next to the product stating: "In stock". If the product is not in stock, there will be a period indicated next to the product, for example: "Delivery time approx. 2-3 weeks". These are often products that are made to order.

1. Please contact us at [email protected].
2. Please include your order number and the name you ordered with in your mail.