Our Frequently Asked Questions! They will help you out whenever you need advice or have a question. So be sure to continue reading!
This Frequently asked questions contains a summary of what (technical) information you need when you ask a question to our Superbath experts. This way we can help you in the best possible way. We will do our best to answer your question as quickly as possible!
Below you will find general questions about us.
- Do you have a question about a product? Click here!
- Do you have a question about an order? Click here!
These are the most frequently asked general questions, so it may be that your question is not listed. Please feel free to contact our customer service by using the contact information in question 6.
Contents
General (questions)
1. Who are we?
Superbath.co.uk is part of iSi GmbH, an online distribution company founded in Germany in 2012. We sell high quality bathroom products from world-renowned brands at very competitive prices. To find out more, click here.
2. What kind of products do you sell?
In our online shop, we offer more than 200,000 products. These are mainly bathroom products, but we also sell accessories and solutions for the kitchen.
3. Do you have a showroom?
We only sell online, therefore we do not have a showroom.
4. Which brands do you sell?
We sell more than 40 Top brands. These include brands such as Grohe, Hansgrohe, Geberit, Allibert, SFA and many more!
5. Which delivery service do you use?
Our warehouse is in Germany because we work closely with various German brands. The products are shipped directly from our warehouse in Darmstadt via UPS who will transport the packages to the United Kingdom. Although, for large deliveries and ceramic goods we use Exact Logistics.
6. How can I contact you?
You can contact us by sending an email to [email protected].
You can also call 02033229157.
Our customer service is available:
Monday to Thursday from 08:30 to 18:00
Fridays from 08:30 to 17:00.
Do you have trouble with the terms on our site? These are often terms that are specific to the different bathroom products. Then take a look at our lexicon.
Many brands put the technology they developed in their products description. Would you like to know more about this technology or which brand has developed which technology? Then take a look at our brand technologies list.
Don’t hesitate to leave a review on Trustpilot, we really appreciate it!