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Privacy policy

At SuperBath.co.uk, our claim is to take a transparent and secure approach to your data. We understand the importance of your personal details and we care that your data is used in a secure, sensitive way.

The Privacy Policy alongside our Terms and Conditions is designed to provide you with easy-to-understand and completely transparent information on why SuperBath.co.uk collect and process your personal details, how we use them, and what rights you have in relation to how SuperBath.co.uk handles your data.

The SuperBath.co.uk website is operated by iSi GmbH. In this document we refer to iSi GmbH as the official operator of SuperBath.co.uk.

By visiting SuperBath.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.

1. Why do we require personal data from you?


1.1. To fulfill the commercial purpose: mainly, we require your personal details to fulfil an order, request or customer service issue that you've requested. This data is essential to us fulfilling customer requirements and therefore is a necessary part of our on-going business activities. For example, we collect your address from you during checkout, for the purpose of delivering goods to your requested location. We require this personal information to take and handle orders, deliver products, process payments, and communicate with you for this purpose.
Furthermore, we use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of our web shop. We don't automatically store many personal details, normally just secure server logs and this is in line with industry best-practices and well-established processes taken by the majority of e-commerce businesses.

1.2. To communicate with you about your account or our relationship: we may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. 6 para. 1 lit. f DSGVO. If your contact is aimed at concluding a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO.

1.3. Product recommendations and personalisation: we use your personal information to recommend features and products that might be of interest to you, identify your preferences, and personalise your user experience within our online shops. For this purpose, we are working together with the well-established 3rd party service provider. Retail Rocket Netherland B.V. - Laan van Vredenoord 33 - NL-2289 - DA Rijswijk - Netherlands Legal obligations: In certain cases, we have a legal obligation to collect and process your personal information.

1.4. Fraud Prevention and Credit Risks: in some cases, we process personal data to prevent and detect fraud and abuse in order to protect the security of our customers. We use information collected in the course of a merchandise return to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.

1.5. Specific purposes for which we require your consent: we may also ask for your consent to process your personal information for a specific purpose. In case such a consent is communicated by you for a specified purpose, you have the option to withdraw your consent at any time.

One example for a specific purpose is the abonnement of our newsletter.

If you subscribe to our e-mail newsletter, we will send you regular information about our offers and deals. Mandatory information for sending the newsletter is your e-mail address alone. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an e-mail newsletter if you have explicitly confirmed to us that you agree to the receiving it. We will then send you a confirmation e-mail asking you to confirm by clicking on a link that you wish to receive newsletters in the future.
By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6 para. 1 lit. a DSGVO. When registering for the newsletter, we will save your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your e-mail address at a later date. The data collected by us when registering for the newsletter will be used exclusively for promotional purposes by means of the newsletter. You can cancel the newsletter at any time via the provided link in the newsletter or by sending a message to the person named above.

SuperBath.co.uk does not sell customers' personal information to others.

2. How long do we store your data?


We store your details for as long as is reasonably needed to complete the actions described above. For example, if you have purchased a product from us with certain guarantee period, we'll store your personal details for this period of time, so we can assist you during the guarantee period with any guarantee claims.

SuperBath.co.uk has a data management policy specifying how long data is stores and for what purpose. Data storage periods for specific data sets may differ in regard to their purpose. If the data is subject to tax and commercial retention periods in accordance with local law requirements we will store the data as long as required by the applicable law or regulations.

3. What personal data does Superbath.co.uk collect?


3.1. Information provided by you: when you enter information into the forms on our website, or of 3rd party partners described below, we store it within our secure systems to serve the purpose indicated. This data may include, but is not limited to:

Your name, address, telephone number, size of transferred data, email address or payment details.

SuperBath.co.uk does not sell on your details onto any third party company. However, there are instances where provide parts of your data to fulfil an agreed purpose, further details are described below.

3.2. Automatically collected information: when you use the SuperBath.co.uk site, we record some information relating to the technology that you use to browse our website and the activity you take on wile doing so. This includes, but isn't limited to:

Your IP address and IP location (in anonymous form), web-browser and version, device type, computer operating system, the products and pages you have interacted with, and page interaction information (e.g. search for products behaviour). The processing is carried out in accordance with Art. 6 Abs. 1 lit. f DSGVO based on our legitimate interest in improving the stability and functionality of our website.

3.3. Contact information: we may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

3.4. Payment information: when you make a purchase we collect your payment information, including information from your credit card, PayPal account or banking account.

3.5. Returns information: when you return a product or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you. We collect this information to process and track returns and to help detect and prevent fraud loss.

3.6. Demographic information: we may collect information about products or services you like and reviews you submit. We might also collect information like your age or gender.

3.7. Registration information: if you register on our website, we collect personal information such as your name, email address and other information required for the whole purchasing process. You have the right to request a deletion of your account at any time and without naming any reasons. If you wish us to delete your account, please contact our Data Protection Team on [email protected] to enable us to quickly meet your request.

3.8. Other information: if you use our website, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described here. We also collect any information or content you provide though our website

4. How secure is my personal data?


Information stored and processed by SuperBath.co.uk is secure to the latest industry standard. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information.

For Example: Information entered at the SuperBath.co.uk website, the data is transferred to our secure servers via Secure Standard Layer software (SSL). Details to our certificate can be provided by your browser.

5. Sharing information with third parties


In order to provide essential parts of our business processes and to enhance the user experience of our customers, SuperBath.co.uk does share your personal details in some cases with 3rd party service providers (Art. 6 Abs. 1 lit. b DSGVO). These third parties are service providers who SuperBath.co.uk work with to provide the service you have requested or consented to. This includes, but isn't limited to the following examples:

   ● Card Payment Processing
   ● Logistics
   ● Customer Service Software Providers
   ● Finance Providers
   ● Email Service Providers
   ● IT Service providers

These third-party service providers have access to some personal data needed to perform their functions, but may not use it for other purposes. Also, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Superbath.co.uk, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. What information can I access?


You are entitled to make a request to SuperBath.co.uk, which allows you to understand what personal details of yours SuperBath.co.uk holds. Such a request or any other question regarding your personal data in the context of using or browsing SuperBath.co.uk may be issued to our Data Protection Team.

They can be contacted at:

SuperBath.co.uk - Data Protection Team

120 High Road

N2 9ED London

United Kingdom

Should you wish to contact us by email, please contact our Data Protection Team on [email protected] to enable us to quickly assist with your request.

As mentioned above, we do require your personal details to complete our primary service, selling products and delivering an order to you. You can, of course, choose not to share these with us but you may be unable to complete a purchase. We'll adhere to your choices both at the point of entry, and also in the future, in case you change your opinion.

You have the right to make a request for SuperBath.co.uk to delete all data of you from our files and databases. In this case SuperBath.co.uk just keeps the information which are subject to tax and commercial retention periods in accordance with local law requirements.

You have the right to add or update most personal data we collected from you.

If you have any concern about privacy at SuperBath.co.uk, please contact our Data Protection Team to resolve the issue. You also have the right to file a complaint with a local authority.

You have the right to request the provision of your personal data that we collected from you in digital form and in a commonly used format for purposes of data portability. If you want to issue such a request, please contact our Data Protection Team with the contact information provided above.

You can also choose to turn off 'Cookies' using your browser settings. For more details, how do this with the most popular browsers, please see the next section.

7. What are my rights and choices?


7.1. Cookies: If SuperBath.co.uk uses cookies it is always in accordance with Art. 6 Abs. 1 lit. b DSGVO ether to fulfil a business request of you as a customer or in accordance with Art. 6 Abs. 1 lit. f DSGVO to protect our legitimate interests in the best possible functionality of the website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are small, files with provide unique IDs that help our system to recognise you when you visit our website.

They help us to attribute browser behaviour, shopping preferences, advertising preferences and to improve your customer experience.

Some cookies are necessary to complete essential functions of the website. E.g. our website knows by using the information of cookies what items you placed in your basket.

We also deliver a number of cookies from third party service providers. These provide anonymous IDs for the reasons described above.

Examples for this use are Google Analytics and AdWords Conversion Tracking - We use google Analytics software to understand how our customers are using our website. This way we can anticipate problems of navigation the customers might have or detect errors of functionalities at our website. Furthermore, we can analyse the typical user experience of our customers and use this knowledge to enhance and develop the way we provide our services. Furthermore we use online advertising service "Google AdWords" and the conversion-tracking function provided by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). The AdWords software advertises our products and deals on other websites. We use this service in order to provide customized advertising which fits your interest. We may use this data provided by AdWords in order to evaluate the quality of our advertising. The conversion tracking cookie will be placed, if the user klicks on an advertising banner. We use this service in Art. 6 Abs. 1 lit. f DSGVO

Further information is provided and easy to access on many websites in the internet. Our recommendation is: www.youronlinechoices.eu



It's important to note that restricting cookies may limit some functionalities of the SuperBath.co.uk website. Many ecclesial parts of our website rely on cookies for their core functions, therefore you may not be able to place an order. If you are having difficulties placing an order, we can help you over the phone by calling 020 3322 9157.

8. Are children allowed to use Superbath.co.uk?


SuperBath.co.uk doesn't sell products for purchase by children. If you're under 18, you may use SuperBath.co.uk services only with the involvement of a parent or guardian.

10. External hyperlinks


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11. Our right to vary this privacy policy


Any changes we may make to our privacy policy in the future will be posted on this page and, when appropriate, notified to you by e-mail.